Contact us

Welcome

→ We accept PayPal only.
• Your items will be shipped after the payment is cleared.
IMPORTANT! All orders placed until August 20th will be shipped on August 21th!

• If for any reason your mailing address does not match your PayPal address, please leave a note upon checking out to avoid any confusion and delays in processing your order.

Shipping details

• You'll receive the note once your order has been shipped.
• We are located in Europe and international shipping takes a little bit longer than domestic. Your understanding is truly appreciated!
• All info about your package and order status can be found in the invoice
here:
http://www.trackitonline.ru/?service=track&CCode=US
and here:
https://www.17track.net/en
→ Shipping method:
"Ready to ship" is the processing time needed for your order to be made.
• We ship worldwide using international registered priority airmail with tracking info available since we have found this to be the most efficient and cost effective method. Customs may delay your shipment as regulations vary with every destination. Additional charges of duty, taxes and customs clearance are the sole responsibility of the recipient.
Registered mail Is one of the most reliable and safe ways of shipping and always requires a signature upon delivery. If you are not at home, the postal carrier must leave a notice that your package is available for pickup from the post office. IMPORTANT: If a package is not claimed within 15-20 days it will be returned to the sender.
Business days: Non-stop
→ Terms & Delivery time:
• Your order will be processed as quickly as possible (usually 1-3 business days).
• You will receive an email when the products you ordered are sent.
• Once marked as shipped your order will be delivered approx. within:
Europe: 7-14 business days
Canada: 10-20 business days
USA: 10-20 business days
Japan: 10-20 business days
Australia, New Zealand and everywhere else: 15-25 business days
(For the US West coast delivery may take up a few days longer than East Coast).

IMPORTANT!
• Please take note:
• Registered mail requires a signature upon delivery. If you are not at home, the postal carrier must leave a notice that your package is available for pick up from the Post office. If a package is not claimed within 15-20 days it will be returned to the sender.
• Delivery time depending on the speed of the Posts, Customs, sorting facilities and other factors beyond our control. During busy periods for postal services, we can't guarantee that anything will arrive in time. If you make a purchase for Wedding or Holidays like Christmas and Easter, please, order ahead of time because of these reasons delivery may be delayed longer.
• Express shipping via courier service is available upon request.
Delivery time via courier service is 3-5 business days.
If you prefer delivery via courier service please contact us messaging and we'll send you options to choose from.

Refunds, returns & exchanges

→ If you are not satisfied with your items for any reason:
• Please contact us with the problem before leaving a feedback. We'll do our best to solve the problem in reasonable for you way.

→ Returns and exchanges are possible:
• Time frame: 2 weeks (14 days) after you have received the package - items should be shipped back.
• If you don't want to wait till packages come back to us please send us the scan or photo of shipping receipt of the package - we'll proceed you return / exchange immediately.

→ Lost Packages:
• The package is considered as lost if it doesn't come within 2 months from posting date and tracking info approves that.
• We would resend the same items to you or refund the full amount of order - you choose the best option for you.

→ Not delivered a package and returned from the Posts because it`s unclaimed or the submitted address is incorrect or other reason that is beyond my control I will partial refund the amount without shiping and PayPal fees.

Additional information

• Please note we are located in Europe and delivery time to the US varies and depending on the Posts and Customs speed, sorting facilities, weather and other factors beyond our control. Your understanding is truly appreciated!
On any question not covered here, please don't hesitate to ask.

Chakpur sand drawing tools

Namaste dear customer! Our shop is specialized in unique tools supported your meditation practice and your creative process. The funnel named `Chakpur` are handmade replica of the Tibetan sand painting tool for meditation purpose and can be used like an applicator for another art projects too. Wholesale inquiries welcome!